1. The Seller cannot be held responsible for any delays or non-delivery of ordered goods resulting from incorrect or inaccurate address information provided by the Buyer.
2. Buyers from the European Union have the right to cancel the contract within 14 (fourteen) days from the date of delivery, as per Art. 27 of the Act of 30 May 2014 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws of 2000 No. 22, item . 271, as amended. D.).
3. Buyers from the European Union have the right to return purchased goods without giving a reason within 14 days from the date of delivery.
4. Both the withdrawal mentioned in § 5.pkt 2 and the return of purchased goods, as mentioned in § 3 5.pkt, are only possible when the goods are intact, including their original packaging.
5. The amount paid for the purchased goods will be refunded to the Buyer within 14 days after the Seller receives the refund. If the payment was made by credit card, the refund will be directly credited to the Buyer’s card.
6. Claims for damage during transit or non-compliance with the order of purchased goods should be reported to the Seller within 3 days from the date of delivery along with a damage report. A damage report is required to initiate the claim procedure.
7. All complaints are dealt with within 14 working days from the date of receipt by the Seller in writing. In cases of complaints related to goods purchased at https://www.vwmodul.com/, is necessary to provide defective goods with proof of purchase. The Seller has 14 working days to respond to the complaint from the date of receiving the advertised goods. The cost of returning the goods shall be borne by the advertiser, and the cost of delivering such goods to the claimant (upon complaint acceptance) shall be borne by the Seller.
8. The consumer has the right to withdraw from the contract without incurring any costs, except for the extra cost incurred by the consumer in choosing a method of delivery other than the least expensive, normal delivery offered by the Seller, and the direct cost of returning the goods (shipping of goods) in cases where, due to their nature, the goods cannot be normally returned by post. The shipping cost of such goods to the advertiser (after complaint acceptance) shall be borne by the Seller.
9. Both in the case of returning the goods as a result of withdrawal and a recognized claim, the refund includes the cost of the goods in the amount paid by the Buyer when ordering the product and the cost of the cheapest form of shipping offered by the Seller, regardless of the shipping form chosen by the Buyer.
10. If the Seller does not respond to the Buyer’s complaint within 14 working days, calculated in accordance with the provisions of § 5.pkt 7, it is assumed that the complaint has been reasonably accepted by the Seller.
11. Products ordered specifically for the customer, not included in stock, and with a specified shipping time of more than 24 hours, are not refundable.
12. The rules for returning goods do not apply to sales outside the European Union. Please carefully consider your purchases.
13. Products ordered specifically for the customer, not included in stock, and with a specified shipping time of more than 24 hours, are not refundable.
