Frequently Asked Questions

Can I get instructions for use with the product?

Yes, we will give you instructions as soon as the product has paid and the ordered product has arrived.

When will I receive my order?

It depends on the location of the customer, within the EU it usually takes 24-36 hours from the time the order is placed.

Are the products authentic? support available?

Yes, we only sell original products. You can get support from us, of course, jsut contact us via telefon or email.

Is there delivery anywhere in the world?

We ship worldwide, but delivery times and prices may vary for some countries.

If I get stuck, can you help me?

Yes, of course. The Vwmodul® Team will help you as soon as possible. If you have any problems, you can contact us by e-mail at support@vwmodul.de or by telephone (weekdays only between 10.00 and 15.00).

How long have you been doing this and how reliable is the website?

We have been in the car parts business for more then 10 years, we have 100% positive feedback on eBay too. As mentioned before, the Vwmodul® Team strives to ensure that our customers only need to order the product and we take care of the rest...

Frequently asked questions are designed to improve the customer experience and help make shopping easier and faster. If you encounter any problems during or prior to your purchase, please do not hesitate to contact us by email, phone or via the chat window in the bottom right-hand corner of the website. Our customer service is available weekdays between 10am and 4pm.